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Policies
New Master Services Agreement and Terms effective Feb 3, 2025:
Master Services Agreement (MSA)
Internet Services Description and Terms
Voice Services Description and Terms
Mobile Services Description and Terms
Current Terms (until Feb 3rd, 2025):
What You Need to Know- Information about our services
Vonex Standard Form of Agreement Internet
Vonex MBE SLA- Service Level Agreement
Vonex Standard Form of Agreement (VoIP)
Vonex Standard Form of Agreement PSTN
Acceptable Use Policy
Appointment of an Authorised Representative
Complaint Handling Policy
Vonex Financial Hardship Policy
Vonex Fair Use Policy
Authorised Representative Process
